Customer Services for Travel
Staff training for travel agents, tour operators, hotels, attractions, airlines, all courses led by a highly qualified trainer with extensive travel industry experience. These highly interactive and practical courses are available in-house in any location.
Class size 4-12 delegates
Class size 4-12 delegates
Retaining customers through superservice
(one day)
This course covers:
• Cost of retaining existing customers vs attracting new customers
• Steps to superservice
• Evaluation of success
• Cost of retaining existing customers vs attracting new customers
• Steps to superservice
• Evaluation of success
Dealing with customer complaints
(half day)
This course covers:
• Ownership of complaints
• Complaints as a positive influence
• Practical exercises
• Ownership of complaints
• Complaints as a positive influence
• Practical exercises
Telephone sales techniques
(one day)
The course includes:
• Leading the call
• Building a relationship
• Upselling/cross selling
• Closing the sale
• Practical exercises
• Leading the call
• Building a relationship
• Upselling/cross selling
• Closing the sale
• Practical exercises